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Serving: The Philadelphia 5 counties
South & Central New Jersey
215-675-6430
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Frequently Asked Questions

What makes The Closet Works a better choice than other closet companies?

There are real and significant differences between various closet organizing companies. We greatly appreciate the confidence our customers place in us and we strive to deliver excellent performance in each and every area of our operation. Here are some of the reasons that we believe make The Closet Works your best choice:

1. We manufacture all of our products in state of the art facilities located in Pennsylvania, enabling us to closely control both the quality and delivery times for our products.

2. Unlike most other closet companies, we utilize a thick 2mm PVC edgebanding as a standard feature. This is a major advantage as it distinguishes our product from most others in terms of durability. Our 2mm edgebanding is guaranteed never to chip or peel for as long as you own our products in their original installation.

3. All The Closet Works designs begin with an in depth inventory of your belongings and a survey of your available space so that our designers can ensure that each space can be utilized to the max for your individual requirements. We don’t offer stock or modular solutions for your unique storage problems…only truly a custom approach that costs you no more.

4. We use no subcontractors. All aspects of our process are accomplished by The Closet Works employees. In this way, we ensure that our quality control is second to none.

5. When you deal with The Closet Works you are dealing with one of the largest and most successful closet companies in the country. Our innovative designs, attention to detail, product quality, exceptional customer service, limited lifetime warranty and extremely competitive pricing are so unique that in addition to our regional area business where we sell directly to the end user, we currently wholesale our products to 35 dealers in 14 states. This bears testimony to the true value that we provide and our 23 years of growth and success bear witness to our dedication to customer satisfaction.

6. Unlike most closet companies that offer one or two colors and a couple of wood grains, the Closet Works has 19 stock colors and wood grains from which to choose, as well as a wide selection of door and drawer front styles, hardware, options  and accessories providing the opportunity for true customization for our clients.

7. And if all that were not enough to distinguish us from our competitors, we also offer the lowest retail price in our market area, guaranteed.

How much does a typical closet cost?

There are many factors that influence the cost of a custom closet system including but not limited to the basic design concept, the size of the space, the number of drawers and doors, the material selected and the options that are specified. At The Closet Works, we price each and every part individually in order to accurately establish your cost. Many other closet companies charge by the linear foot which is a method that often results in higher pricing. During your free in-home consultation, your designer will create a custom design for you and give you our best price, up front, with no built in padding for haggling purposes. Your designer will work with you to create a design that meets your needs at a price that is most affordable. We play no games at The Closet Works, you get a fair price, a great product and a tremendous value…guaranteed!

What is The Closet Works pricing philosophy?

Our pricing philosophy is very simple indeed; the best product at the best price, all the time for every customer. We don’t “size you up” like some companies do. We work from a price list that is designed to provide great value for our customers and a fair profit for our company. When we quote you a price you can rest assured it is the same price that we would quote to any customer for like work. In our experience, many companies quote a price and then, when told that the price quoted by The Closet Works was 15, 20, 25 or 30% lower, the worthy competitor then offers to meet The Closet Works quoted price. Why would any customer want to deal with vendor who tries to extract the highest price possible from a prospective customer, only to lower their price immediately upon hearing that a better price has been offered? We find such pricing practices abhorrent and believe that our policy on pricing is one of the reasons that The Closet Works designers close over 75% of all leads! Customers truly appreciate fair dealing, professional conduct and straight forward policies.

Do your systems mount on the wall or do they sit on the floor?

We don’t believe that the decision to utilize a floor standing or wall mounted system should be based upon what is easiest to manufacture, but rather, that the construction method should be determined by what is most suitable for your unique application. In some instances, a floor supported system is clearly superior, in other installations; a wall hung system might be advantageous. Both design considerations and personal preferences should be taken into account. At The Closet Works we manufacture both floor standing and wall hung systems so that your job can be installed in the best possible manner, considering all variables appropriately, and to avoid choosing a system based on what might be most convenient for us to make or install.

How much does it cost for a designer to come to my home?

At The Closet Works we always offer a free, no obligation, in home design consultation to our prospective clients. We think it is a privilege to be invited into our customers’ homes to present our products and we never lose sight of that. In addition, unlike many competitors, we will leave our computer generated design drawings with you so that you can consult with other family members who may not be present at the time of our visit, or compare our designs and pricing to those offered by others . We believe in our customers and we also believe in our company. We feel that when you evaluate all facets in the decision making process you will agree that The Closet Works offers the best combination of product quality, price, professionalism and service as compared with other alternatives.

How much does installation cost?

Professional installation is always included in our quoted price. While some competitors advertise “free installation this month only”, we think our customers are too smart to be taken in by such an obvious ploy. Do you really want to deal with a company that takes the approach that you think they will install the closet for free? Pricing gimmicks are not our style, simply consistent, affordable prices with no games.

Do you only design closets?

No way Jose! At The Closet Works we can organize your life! We offer innovative designs for home offices, laundry rooms, garages, pantries, Murphy beds, hidden beds, Zoom-Room beds, media and entertainment centers, libraries, hobby/craft areas… any place in your home that requires organization, better space utilization, or storage.

How long will your installation take?

Many of our installations can be completed in a day. We have four installation crews available (all company employees), and this generally minimizes both the wait for and time of installation, except during particularly busy times. Obviously, very large jobs or very complicated jobs require more time. However, please keep in mind that as our craftsmen are installing your closet, they are working to make your installation exceptional. It’s not a race, and we want to get it right for every customer!

Do you paint the closet?

Our policy is to patch holes that we create as a result of removing the shelves and rods that may already be in your closet. We will spackle the areas we disturb, and if you provide touch up paint, we will touch those areas up. Please note however that by no means do we consider this to be a paint job. Most customers recognize and accept that their clothes, once put away in the closet, will cover most of the disturbed areas, and find our solution to be satisfactory. However, some customers want a truly “finished look”, and to those customers we suggest that you engage a painter to remove the rods and shelves and prepare and completely paint the walls prior to the arrival of our installation crew. Our policy as stated above applies to walls constructed of drywall. If your walls are plaster, we may have to discuss the situation with you in greater detail on a case by case basis as older plaster, when disturbed, has a tendency to crumble and nobody wants a nasty surprise on installation day.

Do wood grain colors cost more?

Yes, typically wood grains cost approximately 15% – 20% more than white. This is due solely to the increased costs associated with the board and edgebanding. In that we buy our materials in great quantities and we stock 16 colors, our price for wood grain materials are typically lower than those of our competitors.

Do you accept credit cards?

Yes, we accept Visa, MasterCard, Discover and AMEX.

Do your units have backs?

Typically, as is the case with almost all closet companies, your wall acts as the back of our unit. Unless there is a specific reason why a back may be needed or desired, and unless it is clearly specified on your drawings, backs are not included. We can provide backs, should they be necessary, at an additional cost.

Do you have accessories for your closets? 

Indeed we do! The Closet Works offers the widest range of convenient accessory items available, including, but not limited to:

Hampers

Glass Insert Doors and Drawer Fronts

Tie and Belt Racks

Wine Racks

Corner Shelves

Brackets

Drawer

Rollouts

Solid Surface Tops

Metal Frame Doors

Raised Panel Doors/Fronts

Drawer Dividers

Shel Dividers

Jewelry Inserts

Show Boxes

Crown Moldings

Shoe Cubbies

Hutches

Ironing Boards

Decorative Hardware

Valet Rods

Radius Shelves

Islands

Hook Racks

Locks

 

Does your product come with a warranty?

Yes, The Closet Works offers a limited lifetime warranty.

Organizing systems by The Closet Works are manufactured with the highest quality materials and components to rigid quality standards and exacting tolerances.

The Closet Works standard component parts are warranted to the original purchaser for as long as they own the product. This warranty covers the products manufactured by The Closet Works in their original installation (without being moved once it is installed) against defects in material and workmanship. The word “defects” as used in this warranty, is defined as imperfections which impair the utility of the product.

This warranty is expressly limited to the repair or replacement of storage system component parts having defects. If a part is defective as per the terms of the warranty, The Closet Works will repair the defective part or furnish a replacement part at no cost to the original purchaser.

This warranty applies under conditions of normal use for the stated, intended purpose of the product. This warranty specifically excludes defects that result from intentional damage, negligence, installation by anyone other than a The Closet Works installer, reinstallation or relocation of the system after initial installation, unreasonable use or exposure.

This warranty applies only if all components and parts are manufactured, supplied by or installed by The Closet Works.

In addition, if the product you purchase from The Closet Works is manufactured with our exclusive 2mm edge, it is warranted to the original purchaser that all edges covered by the 2mm edge material shall not chip or peel away from the board in normal use for the life of the product.

All implied warranties arising under state law are limited in duration to ten (10) years. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS EXCLUDED TO THE EXTENT EXCLUSION IS PERMITTED BY LAW. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARIES FROM STATE TO STATE.

How Does the Lowest Price Guarantee work?

The Closet Works guarantees our retail customers the lowest price available on any melamine custom closet system. Learn more by visiting our dedicated Low Price Guarantee page.

What should we know about the company?

The Closet Works is one of the nation’s leading closet companies and one of the most unique suppliers of custom closet components anywhere. The company, which commenced operations in February of 1990, was originally founded to provide custom storage solutions for homeowners in the Philadelphia, PA metropolitan region.

From its modest beginning in Warminster, PA., The Closet Works has grown dramatically. We serve customers in Pennsylvania, New Jersey, and New York  through our in home retail division as well as a network of The Closet Works authorized dealers in 12 states via our wholesale division.

Today, the company is a division of Adina Gabriela, LLC, and produces its products in two, state of the art, Pennsylvania based manufacturing facilities totaling almost 100,000 square feet of modern manufacturing space. We utilize the latest CNC technology in our manufacturing processes, and the combination of advanced panel processing equipment and systems coupled with good old American ingenuity and industriousness enables us to compete successfully in a manufacturing environment that is often considered to be a challenge for those dedicated to producing products domestically.

The company maintains a showroom in Montgomeryville, PA, and we invite prospective clients and dealers to visit and experience an exceptional array of custom closets, office furniture, Murphy beds, Zoom-Room and hidden beds as well as garage systems and numerous other storage and furniture products. The company’s ongoing mission is to continue to grow and prosper by coupling our skills and efforts with the latest in technology and innovative design in order provide both outstanding products and exceptional value for our customers.

What do I need before my installation?

PRIOR TO INSTALLATION 

Empty the closets, removing all of the contents and everything not attached to the walls prior to the arrival of our installers.

If your closet had shelving, rods and supports when we measured, the installation includes the removal and patching of the walls with spackle. If you supply touch-up paint, our installers will touch up the patch work only to the best of their ability. Please note that this touch-up is not a full paint job and that most of the patching and painting will be behind clothing or side panels. It is most likely that your walls will not be painted behind existing shelving or molding. If you are planning to paint your entire closet because you want to eliminate this “unfinished look” you will find it easier to do prior to the installation of the closet system and should arrange to have this done prior to our arrival.

Remove all pictures, knick-knacks and the like from adjoining walls as they may be shaken loose during installation.

If there was a baseboard in your closet when we measured, please do not remove it. If there was no baseboard, please do not install one without notifying us in advance of installation.

If carpet is to be added to the closet, please try to have installed prior to our arrival. Carpet can be installed after the closet system, but in most cases it is better if the carpet goes in first.

Please make sure that we have easy access to the to the installation location and that other vehicles do not impede our carrying material to the closet.

WHILE OUR INSTALLATION CREW IS IN YOUR HOME

  1. If you would like to keep shelving or any of the components we remove, please advise our crew before they begin working and let them know where you would like it put.
  2. Please keep children and pets well clear of the work area.
  3. Our installation crew will build the system as per the plan which was part of our proposal. Any major changes or any additions that cannot be accomplished at the job site will entail an up charge.
  4. Please make sure that someone is home during the installation that can answer any questions or make decisions regarding placement of accessories. If no one can be home, please tell the installer in advance where you want these accessory items located if these locations differ from placement shown on the plans.
  5. Upon completion you will be presented with an invoice. As per the terms detailed in our proposal, payment of the balance is now due. The installer will sign your copy of this invoice acknowledging receipt of payment. If you cannot be home when we expect to be finished, please arrange to leave payment or make other arrangements with the office in advance.
Can you provide a reference list?

Yes, we are happy to provide a reference list (typically at the time of the proposal) with the names of hundreds of satisfied customers. 

How can I purchase The Closet Works products if I do not live in your service area?

Please call our office at 215-675-6430 . We will be happy to provide you with the name of an authorized The Closet Works dealer in your area.

If I move can I take the system with me?

Yes, The Closet Works systems are not only adjustable and changeable, they’re also movable. However, many clients find that custom built-in closets often increase the value of their home when they are ready to sell, and prefer to leave them for the new buyer.

Do you have a showroom?

Yes, our closet showroom is located at 104 B Park Drive, Montgomeryville, PA 18936. Our hours are 8:30 to 5:00 Monday through Friday and weekends and evenings by appointment.

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