Q: What makes the Closet Works better than other closet companies?

A: There are real and significant differences between various closet organizing companies. Here are some of the things that make the Closet Works your best choice:

1. We manufacture all of our products in our own state of the art facility in Hatboro, PA, enabling us to closely control both the quality and delivery times for our products.
2. Unlike most other closet companies, we utilize a thick 2mm PVC edgeband as a standard feature. This is a major advantage as it distinguishes our product from the rest in terms of durability. Our 2mm edgebanding is guaranteed never to chip or peel!
3. All Closet Works designs begin with an inventory of your belongings and a survey of your available space so that each and every closet can be utilized to the max for your individual requirements. No stock or modular solutions for your unique storage problems…truly a custom approach that costs you no more.
4. We use no subcontractors. Every aspect of our process is accomplished solely by Closet Works employees. By not utilizing subcontractors, we ensure that our quality control is second to none.
5. When you deal with the Closet Works you are dealing with the largest and most successful closet company in the Philadelphia metropolitan area. Our combination of product quality and low pricing is so unique that in addition to our Philadelphia area business where we sell direct to the end user, we currently wholesale our products to over 85 dealers in 22 states. This bears testimony to the true value that we provide.
6. Unlike most closet companies that offer one or two colors and a couple of woodgrains, the Closet Works has 30 stock colors and woodgrains from which to choose, as well as a wide selection of door and drawer front styles, options and accessories which enables true customization for our clients.
7. And if all that were not enough to distinguish us from our competitors, we also offer the lowest price in the Philadelphia area market, guaranteed !

Q: How much does a typical closet cost?

A: There are many factors that influence the cost of a custom closet system including but not limited to the basic design concept, the size of the space, the number of drawers and doors, the material selected and the options that are specified. At the Closet Works, we price each and every part individually in order to accurately establish your cost. Many other closet companies charge by the linear foot which is a method that often results in higher pricing. During your free in-home consultation, your designer will create a custom design for you and give you our best price, up front, with no built in padding for haggling purposes. Your designer will work with you to create a design that meets your needs at a price that is most affordable. Don’t forget to ask about our lowest price guarantee so that you know you are paying the best possible price in the market place when you are comparing. We play no games at the Closet Works, you get a fair price, a great product and a tremendous value…guaranteed!

Q: Do your systems mount on the wall or do they sit on the floor?

A: We don’t believe that a company should offer you a closet system configuration that is based upon what is easiest for them to manufacture, but rather, we think that the construction method should be decided by what is most suitable for your unique application. In some instances, a floor supported system is clearly superior, in other installations, a wall hung system might be advantageous. Design considerations and personal preferences should both be taken into account. At the Closet Works we manufacture both floor standing and wall hung systems so that your job can be installed in the best possible manner, considering all variables appropriately, so as to avoid choosing a system based on what might be most convenient for us to make or install.

Q: How much does it cost for a designer to come to my home?

A: At the Closet Works, we always offer a free, no obligation, in home design consultation. In addition, unlike many competitors, we will leave our computer generated design drawing with you so that you can consult with other family members who may not be present at the time of our visit.

Q: How much does installation cost?

A: Professional installation is always included in our quoted price. While some competitors advertise “free installation this month only”, we think our customers are too smart to be taken in by such an obvious ploy. Do you really want to deal with a company that is trying to dupe you?

Q: Do you only design closets?

A: No way Jose! At The Closet Works we can organize your life! We offer innovative designs for home offices, laundry rooms, garages, basements, kids furniture, entertainment centers, libraries… any place in your home that requires organization, better space utilization, or storage.

Q: How long will your installation take?

A: Many of our installations can be completed in a day. We have nine installation crews available (all company employees), and this generally minimizes both the wait for and time of installation, except during particularly busy times. Obviously very large jobs or very complicated jobs require more time. However, please keep in mind that as our craftsmen are installing your closet, it’s not a race, and we want to get it right!

Q: Do you paint the closet?

A: Our policy is to patch holes that we create as a result of removing the shelves and rods that may already be in your closet. We will spackle the areas we disturb, and if you provide touch up paint, we will touch those areas up. Please note however that by no means do we consider this to be a paint job. Most customers recognize and accept that their clothes, once put away in the closet, will cover most of the disturbed areas, and find our solution to be satisfactory. However, some customers want a truly “ finished “ look, and to those customers we suggest that you engage a painter to remove the rods and shelves and prepare and completely paint the walls prior to the arrival of our installation crew.

Q: Do woodgrain colors cost more?

A: Yes, typically woodgrains cost approximately 17% more than white or almond units. This is due to the increased costs associated with the board and edgebanding.

Q: Do you accept credit cards?

A: Yes, we accept Visa, Mastercard, Discover and AMEX.

Q: Do your units have backs?

A:Typically, as is the case with almost all closet companies, your wall acts as the back of our unit. Unless there is a specific reason why a back may be needed or desired, and unless it is clearly specified on your drawings, backs are not included. We can provide backs, should they be necessary, at an additional cost.

Q: Do you have accessories for your closets?

A: Indeed we do! The Closet Works offers the widest range of convenient accessory items available, including, but not limited to:

Hampers Baskets Raised panel doors/fronts Crown moldings Valet rods Glass insert door/fronts Rollouts Shoe Cubbies

Radius Shelves Tie and Belt Racks Drawers Drawer Dividers Shelf Dividers Hutches Islands

Jewelry Inserts Ironing Boards Hook Racks Corner Shelves Metal Frame Doors Shoe Boxes Decorative Hardware Locks

Q: Does your product come with a warranty?

A: Yes. Closet Works, Inc. offers a limited lifetime warranty.

Organizing systems by The Closet Works, Inc. are manufactured with the highest quality materials and components to rigid quality standards and exacting tolerances.

The Closet Works, Inc. standard component parts are warranted to the original purchaser for as long as they own the product. This warranty covers the products manufactured by The Closet Works, Inc. in their original installation (without being moved once it is installed) against defects in material and workmanship. The word “defects” as used in this warranty, is defined as imperfections which impair the utility of the product.

This warranty is expressly limited to the repair or replacement of storage system component parts having defects. If a part is defective as per the terms of the warranty, The Closet Works, Inc. will repair the defective part or furnish a replacement part at no cost to the original purchaser.

This warranty applies under conditions of normal use for the stated, intended purpose of the product. This warranty specifically excludes defects that result from intentional damage, negligence, installation by anyone other than a Closet Works, Inc. installer, reinstallation or relocation of the system after initial installation, unreasonable use or exposure.

This warranty applies only if all components and parts are manufactured, supplied by or installed by The Closet Works, Inc.

In addition, if the product you purchase from The Closet Works, Inc. is manufactured with our exclusive 2mm edge, it is warranted to the original purchaser that all edges covered by the 2mm edge material shall not chip or peel away from the board in normal use for the life of the product.

All implied warranties arising under state law are limited in duration to ten (10) years. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS EXCLUDED TO THE EXTENT EXCLUSION IS PERMITTED BY LAW. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARIES FROM STATE TO STATE.

Q: How does your lowest price guarantee work?

A: The Closet Works, Inc. guarantees our retail customers the lowest price available on any melamine custom closet system. We will beat any competitor’s price based on an “apples to apples” comparison. In order for this guarantee to be valid, our designer must be given the original drawings and design plus the original price quotation from any other closet company to review. No photocopies are acceptable. (Not because we don’t trust you, but even though it’s hard to believe, some unscrupulous individuals have tried to pull a fast one!)

Our designer will then point out any differences in the proposals and either beat the price or quote on the other company’s design to demonstrate exactly how we really compare, taking into consideration all variables such as design, material, edges, colors, etc. If for any reason we choose not to beat the price (those scoundrels again), we will give you a lovely free gift for your trouble

There really is a difference in closet systems and we think you owe it to yourself to compare!

Q: What should we know about the company?

A: The Closet Works Inc. is the Philadelphia area’s leading closet company and one of the most unique suppliers of custom closet components in the country. The company, which commenced operations in February of 1990, was originally founded to provide custom storage solutions for homeowners in the Delaware Valley. From its modest beginning in a 3,000 square foot industrial building in Warminster, PA., the Closet Works, Inc. has grown dramatically. Today, the company is a division of Jenbrooke Industries, Inc., a melamine panel processor which employs over 100 people in two, state of the art facilities totaling over 100,000 square feet of modern manufacturing space. We utilize the latest technology in our plants, and the combination of advanced panel processing equipment and systems coupled with American ingenuity and industriousness enables us to compete successfully in a manufacturing environment that is often considered to be a challenge for those dedicated to producing products domestically. In our Hatboro, PA plant, we manufacture our closet systems line which is sold in both retail and wholesale markets under the Closet Works brand name. In our Bloomsburg, PA facility we manufacture our Paradigm line of office furniture which is sold under the Jenbrooke name. The company maintains a sales office and showroom for the closet and organizational products in Hatboro, PA, and a new showroom in King of Prussia, PA where we showcase our contract office and institutional furniture. Our products are currently sold in 24 states by a network of over 101 dealers. The company’s goal is to continue to grow and prosper by focusing our skills and efforts to create a whole that exceeds the sum of its parts, while providing outstanding value for our customers.

Q: How do I do business with The Closet Works?

A: First, call our office at 215-675-6430 to schedule an appointment with a designer. Our design consultation coordinator will be happy to arrange for a free in home design consultation with one of our professional design staff. The designer will come to your home or office, talk with you about your needs and desires, inventory your belongings, survey your space, and create a personalized design that is responsive to your needs. When you are presented with your design, you will also be advised of the cost of the project. After any necessary fine tuning or re-design you can place your order. If you choose to order at the time of the consultation your designer will ask you to sign the final drawings and our sales agreement form. If you decide to proceed after our designer has left, simply call the office and we will arrange to get you the necessary paperwork for your signature. Once we receive signed drawings, a signed sales agreement and a deposit, your order will be released to the factory for manufacture, and our installation coordinator will call you to arrange a mutually satisfactory installation date. And before you know it your life will become well organized, the Closet Works way.

Q: What do I need to do before my installation?

A: We look forward to serving you and hope that we are favored with your order. Once you have finalized all design details and colors, please be sure to sign your drawings and return them with your deposit in the envelope provided.

PRIOR TO INSTALLATION
Empty the closets, removing all of the contents and everything not attached to the walls prior to the arrival of our installers.

If your closet had shelving, rods and supports when we measured, the installation includes the removal and patching of the walls with spackle. If you supply touch-up paint, our installers will touch up the patch work only to the best of their ability. Please note that this touch-up is not a full paint job and that most of the patching and painting will be behind clothing or side panels. It is most likely that your walls will not be painted behind existing shelving or molding. If you are planning to paint your entire closet because you want to eliminate this “unfinished look” you will find it easier to do prior to the installation of the closet system and should arrange to have this done prior to our arrival.

Remove all pictures, knick-knacks and the like from adjoining walls as they may be shaken loose during installation.

If there was a baseboard in your closet when we measured, please do not remove it. If there was no baseboard, please do not install one without notifying us in advance of installation.

If carpet is to be added to the closet, please try to have installed prior to our arrival. Carpet can be installed after the closet system, but in most cases it is better if the carpet goes in first.

Please make sure that we have easy access to the to the installation location and that other vehicles do not impede our carrying material to the closet.

WHILE OUR INSTALLATION CREW IS IN YOUR HOME

1. If you would like to keep shelving or any of the components we remove, please advise our crew before they begin working and let them know where you would like it put
2. Please keep children and pets well clear of the work area.
3. Our installation crew will build the system as per the plan which was part of our proposal. Any major changes or any additions that cannot be accomplished at the job site will entail an upcharge.
4. Please make sure that someone is home during the installation that can answer any questions or make decisions regarding placement of accessories. If no one can be home, please tell the installer in advance where you want these accessory items located if these locations differ from placement shown on the plans.
5. Upon completion you will be presented with an invoice. As per the terms detailed in our our proposal, payment of the balance is now due. The installer will sign your copy of this invoice acknowledging receipt of payment. If you cannot be home when we expect to be finished, please arrange to leave payment or make other arrangements with the office in advance.

Q: What else should I know about installation?

A: Use it or lose it!

The first thing that each of us needs to do in connection with closet comfort is to examine all those things that we know deep in our heart we will never wear again, such as:

• Anything with a stain that won’t ever come out, regardless of the claims of the products from Amazing Discoveries.
• Anything with a hole that can’t be hidden or mended.
• Anything that looks swell on the rack but that you can’t stand on your body.
• Old shabby clothing or accessories that have sentimental value only.
• Clothing that has been just a shade tight – for the past five years.
• Shoes that are worn beyond repair – turned up toes, worn down to the max.
• Clothing that is noticeably lower in quality from the things you are buying now.

Go ahead, toss it, you’ll feel better!

Transcendental Organization – A State of Mind Over Belongings

Now that you have the ultimate in closet organizing systems as designed, built and installed by The Closet Works, just follow these simple laws of nature to assure the “organizers high” that comes to all who neatly fold:

• Hang separates such as skirts, blouses and jackets in groups of similar items to help you see more combinations.
• Don’t stack or hang items that shed like angora or mohair near ones that attract like corduroy or velvet.
• Don’t hide things away in drawers that can be easily folded and displayed on open shelves.
• Don’t hang sweaters or knits, fold them to maintain their shape.
• Store special occasion shoes in labeled boxes on higher shelves. Use lower shelves for everyday shoes.
• Fold scarves flat and place on the shelf between your double hang sections.
• Belts with large or awkward buckles that won’t fit on belt racks can be coiled and stored on shelves.
• Store purses flat and loosely stuffed with tissues to retain their shape.
• To avoid snags, store hosiery in clear plastic bags or dedicated hosiery drawers.
• Don’t squash too many items on a shelf or into a hanging area to avoid crushing or wrinkling.
• Don’t be hesitant to continually update your wardrobe by removing those items you rarely worn or out of date as you add more items.
• Experiment! Move things around, try new ways to maximize your storage space while preserving the condition of your belongings.

Q: Can you provide a reference list?

A: Yes, we are happy to provide a reference list (typically at the time of the proposal) with the names of hundreds of satisfied users from all over the Philadelphia metro area.

Q: What if I do not live in the Phila. Metro area?

A: Please call Denise Jervis, our wholesale sales manager at 800-300-7285. She will be happy to provide you with the name of an authorized Closet Works dealer in your area.

Q: If I move can I take the system with me?

A: Yes, Closet Works systems are not only adjustable and changeable, they’re also moveable. However, many clients find that custom built-in closets often increase the value of their home when they are ready to sell.

Q: Do you have a showroom?

A: Yes, our closet showroom is located at 210 Bonair Avenue, Hatboro, PA 19040. Our hours are from 8:30 to 4:30 Monday through Friday and weekends and evenings by appointment.