The Perfect Match: How To Know Which Closet Company To Use?
It’s easy to get overwhelmed once you start to consider the potential number of partners you could possibly use on your upcoming home renovation.
You’ll need a company that will guide you through the fun and important process from design to install. This is why we’re providing a roadmap that will help you determine, with a high degree of confidence, which closet company is your perfect match.
Rule number one when choosing a partner? Select a company whose people know what they’re talking about, in other words, experience! We have over 30 years of experience in this industry.
A website is a great resource to refer to when getting to know any business. However, a website can also be potentially misleading. Reading reviews on GuildQuality.com or Google can provide insights into actual client experiences by what they have to say about the company, in an unbiased forum. Once you feel comfortable, it’s time to reach out and request your free, no obligation, consultation.
Tip: If you can, visit a company showroom where you can see and touch products in person. For example, our showroom is located in Montgomeryville, PA, which is just outside of Philadelphia.
We think that having exposure to real products in realistic settings helps not only with ideas but can give you a clear understanding of differences in quality between one company and another.
A company is only as great as its employees. This starts with designers who are experienced in every aspect of the industry and can evaluate your needs and your space, as well as create a design that is both efficient and aesthetically pleasing and consistent with your own personal tastes. Also, it’s very useful if your designer is aware of the latest finishes, accessories and trends in the industry.
What is considered enough experience to trust someone with your project? At The Closet Works, for instance, the average tenure designers have with our company is over ten years, with a quarter of the team having worked with us for almost twenty years. There is a difference between twenty years of experience and one of year experience twenty times!
In 2021 alone, industry rates have increased dramatically for home improvement projects. This is due to actual availability, supply chain issues and competition for product. Our long-standing status with our suppliers in the industry helps to ensure that we, compared to other companies who buy less and lack our long history, get more cooperation regarding price and availability. Today, more than ever, cost is a very important factor and we are not only well aware of that, but we take every possible opportunity to provide pricing that is more than competitive. Just ask our customers – reference lists are available for customers in your area.
Make sure, however, that the low cost you’re looking for also provides you with a top-quality product, a great installation team and a limited lifetime warranty. There are many factors that determine price. When a company is privately-owned, it is not obligated to franchise fees or advertising contributions that can inflate costs to the consumer. As a privately-owned company, we have more ability to control our costs. That is why we also offer a low-price guarantee, establishing an apples to apples comparison. Ultimately, you will receive the most competitive price.
Tip: If there is a potential partner you’re looking at who isn’t willing to provide you with a low-price match or a low-price guarantee, they’re more than likely only motivated by what you’re going to spend. On a similar note, not all companies offer a lifetime warranty like we do.
Some companies may start their offers with games – but they aren’t the kind involving a ball! These are considered pricing gimmicks, like “if you buy today, we will give you…”
Our motto: Everyone should get a fair and honest price that is consistent and clearly stated –no exceptions.
We think you will be truly pleased when you compare our pricing and quality to that of our competitors.
Customer Experience: Top Quality and Satisfaction
The bottom line with any home improvement project? The product! As you go through the design process, however, and until you reach the end of your installation, you’re going to want to enjoy the experience, knowing you received honest information and meticulous attention to detail.
With that said, make sure when choosing your closet company that you select one that:
- Designs, manufactures and installs all of their products with company employees and no outside contractors. The reasons are simple. Everyone in the chain, from beginning to end, knows intimately every aspect of what needs to be done, how it needs to be done and how to provide the best possible design and installation. There are no part-timers, outsiders or any individuals in the process who are not trained, insured and backed by our company.
- If the company says their offering a DIY (aka do it yourself) or an “out of the box” solution where you, the customer, are required to install it, it’s most probable that quality, features, design considerations and a superb installation are less likely. Even if they’re making the product to your measurements, you’re assuming that you are able to measure the space the way an experienced designer would, i.e. taking into consideration level and plumb floors and walls, obstructions, how to handle HVAC issues, or even light switches! You should also look for the best and greatest accessories, hardware and finishes. Would you think to ask about the construction of drawer boxes? Most companies use stapled, melamine laminated boxes. Our standard drawer box is plywood, dovetail construction, and guaranteed for life.
- Make sure that the company you choose is committed to complete customer satisfaction. Verify that any issues will be dealt with promptly and properly, and that through the years any warranty issues will be handled quickly and at no cost.
Choosing a company with whom you wish to partner on your product should be done with care and some research to ensure that you’re going to receive a terrific customer experience, as opposed to just another sales pitch.
Interested in learning more about getting organized or The Closet Works’ installations? Request a free consultation with one of our professional Designers today.